Terms of Service

SECURE ORDERING

While no company can insure that transmission of data over the internet is ever fully secure, we at Les Poochs have taken steps to make your credit card transactions as secure as possible by using the most sophisticated encryption technology. We utilize a Secure Socket layering (SSL), which provides the safest internet transmission of your personal information. When the “http” in the address URL changes to “https”, this indicates you are now in the SSL secure area. You may also note a pop-up indicating that you are about to enter a secure area.

Ordering online is as safe on our site as it is by telephone. However, if you prefer to place your order by telephone, please call between the hours of 9:00am – 5:00pm EST. Monday through Friday at 1 (800) 745-4512. Please have your credit card information handy.

If you have any difficulty ordering from our web site, please contact us. Les Poochs relies on the accuracy of your information. We are not responsible for customer typographical errors.

PAYMENT METHODS

credit-cards
We proudly accept Master Card, Visa, Discover and American Express Credit Cards as well as debit cards bearing the Visa/Master Card Logos. Credit and Debit cards are charged at the time the order is placed. We do not accept personal or business checks.

GIFT SERVICES

Gift Certificates
Gift Certificates are available for online purchase in denominations of $50, $100, $250 $500 and $1,000. Your personalized message may be included at no extra charge. Shipping and Handling charges apply.

Gift Wrapping
Whenever possible, we are pleased to present our items to you ready for gift presentation. A message may also be sent to the gift recipient at no additional charge.

SHIPPING POLICY

Shipments are sent within the United States only, and will be automatically calculated at checkout. For your protection, each package is shipped fully insured with signature required at delivery.  All orders are shipped Monday thru Friday, so if you place an order on a weekend or observed holiday, your order will ship the following business day. A tracking number is automatically emailed to the email address provided.

HAZMAT Shipping Policy
For orders containing fragrances being shipped via 2nd day or Next day we are required to add an additional $60.00 HAZMAT fee. As all fragrances are considered a Class III Hazardous Material, because of their alcohol content, United States Federal Law requires that they must be identified as such when shipping by air. These fees are not required if ground transportation is used.

Sales Tax

  • All orders (including Gift Certificates) destined for a New York state shipping address are subject to the New York sales tax applicable.
  • Orders shipping to residents within Orange County, NY are also subject to an additional 1.25% tax.

PRIVACY POLICY

Our privacy policy can be viewed in full here

CUSTOMER SATISFACTION AND RETURN POLICY

Les Poochs unconditionally guarantees its products and, if within thirty days (30 days) of purchase, you are not fully satisfied with any of our products, we will cheerfully accept the return of the merchandise for full credit and pay the shipping. We greatly value your feedback and only ask that you provide us with your comments to help us achieve the highest level of quality.